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Owner FAQs

Answers to your common questions

Are you licensed?
All our property managers and Leasing Team Members are real estate licensed.

Can I reach you after hours?
We operate an after hours emergency hotline. That way tenants have access in case of EMERGENCIES like: fire, flooding, crimes activity or Natural Disasters.

Can you put the money directly into my account?
That’s the way we prefer. If you choose that option your funds will actually reach your bank account faster than the traditional mail method.

Do I get to see the lease or sign it?
You have access to all official documents related to the lease relationship except the tenants’ credit report and application due to the sensitive information provided and privacy issues.

Do you sell real estate too?
We do. If you decide to sell or buy your property and you do not have an established relationship with a real estate agent, we would be honored to represent you. However, if you were referred to us by your real estate broker, we will contact him/her on your behalf to alert them and help you in any future transactions. It’s ethical and fair.

How and when do I get my checks?
We disburse to our clients within 10 days from rent receipts. Remember we need to make sure the funds have cleared the bank. 

How is rent collection handled?

Tenant has the ability to pay rent online, by mail, in the office,  at any 7/11 stores.

How long of a lease do you sign?
Typically we sign 12 months leases and re-assess the property conditions, market value and tenants’ payment history before offering a renewal. Also, we insert new laws that might benefit you in the new lease. Things change from time to time and you need to be protected.

How much security deposit do you charge the tenant?
One full month’s rent is collected before every lease. Additional Security Deposit is also collected on instances that the tenant is offered the option to mitigate any risk associated to their application background.

How soon can you start managing my property?
We can start the management of your property as soon as the property is ready to be delivered to the tenant. 

What type of properties do you manage?
Single family residential properties like homes, condominiums and townhomes. 

What type of reports do I get and how often?
You will receive a monthly Management statement that includes income and expenses. Also we provide annual expense reports and IRS required forms.

Who holds the tenant security deposit?
We do. Remember the Security Deposit is the tenants money until is time to part ways. Since we manage the property and we are versed with the law requirements, you are better off letting us handle the Security Deposit.

For more information about Orlando Property Management, please visit our educational blog.

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RentCare Property Management
A Division of CT Homes Realty Corporation

13790 Bridgewater Crossings Blvd. #1080
Windermere, FL 34786

p: 407.578.6545

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